199bet Privacy Policy – Our Commitment to Protecting Your Information

Section 1 — Introduction & Purpose

When you use the 199bet (https://199bet.im) platform — whether to open an account, play games, or make payments — certain information naturally enters our systems. This Privacy Policy explains how that information is used, where it is stored, and what rights you have.

This policy has been intentionally written in plain, straightforward English so that all users can easily understand it. We believe you should know exactly what you're agreeing to — so we keep things open and transparent, with nothing hidden.

This policy applies to the 199bet website, mobile app, and all related services. We recommend checking this page regularly, as we update it from time to time.

Section 2 — What Information We Collect

We collect two types of information — what you provide directly, and what is automatically gathered through your use of the platform.

2.1 Information You Provide Directly

2.2 Automatically Collected Information

When you use 199bet, certain technical information is automatically recorded:

• IP Address: For security and fraud prevention purposes.
• Device Information: Phone model and operating system — collected for app optimization purposes.
• Browser Information: To improve the website experience.
• Login Time & Activity: For security monitoring purposes.
• Betting History: For account record-keeping purposes.

Section 3 — How Your Information Is Used

199bet uses the information it collects for the following purposes:

• Account Management: Keeping your account active, processing transactions, and delivering our services.
• Identity Verification: To verify age and identity — and to prevent fraud and misuse.
• Security Assurance: Detecting suspicious activity and keeping your account secure.
• Legal Compliance: To comply with anti-money laundering and other legal obligations.
• Customer Service: Resolving your questions and complaints.
• Experience Improvement: Making the platform more user-friendly.
• Contact: Sending important updates and offers (with your consent).

Section 4 — Cookie Policy

Cookies are small text files stored in your browser. 199bet uses cookies to enhance your experience. Several types of cookies are used:

4.1 Essential Cookies

The platform cannot function properly without these cookies. They handle things like maintaining your login session and security verification — and cannot be disabled.

4.2 Functional Cookies

These cookies remember your preferences — such as language selection and dark mode. They are optional.

4.3 Analytics Cookies

We use data on which pages get the most traffic and where issues arise to improve the platform. All data is fully anonymized.

Section 5 — Third Parties & Data Sharing

199bet does not generally share your personal data with third parties. However, limited information may be shared in certain specific circumstances:

• Payment Processor: Only the information necessary to process transactions is shared with bKash, Nagad, Rocket, or your bank.
• Legal Authorities: Where required by a court order or legal obligation, we will disclose the relevant information.
• Technology Service Providers: Services such as server hosting and cybersecurity may process your data, but all such providers are bound by strict confidentiality agreements.
• Fraud Prevention: Anonymized data may be shared with industry-standard fraud detection agencies.

Section 6 — Data Retention

How long your data is retained depends on the type of information and applicable legal requirements.

• Active Account Data: Retained for as long as your account remains active.
• Transaction Records: Retained for a minimum of 5 years for legal compliance purposes.
• KYC Documents: Retained for up to 5 years after account closure.
• Customer Support Chat: Up to 1 year after the issue is resolved.
• Betting History: 3 years after account closure.

After the retention period, data is securely deleted or anonymized so that no individual can be identified.

Section 7 — Security Measures

To protect your data, 199bet employs multiple layers of security:

Section 8 — Your Rights

You should always be in control of your own data. 199bet gives you the following rights:

Section 9 — Children's Privacy

199bet strictly does not serve anyone under the age of 18. We do not knowingly collect personal data from minors.

If a parent believes their child has accidentally created a 199bet account, please notify our support team immediately. We will close the account and delete all associated data without delay.

Section 10 — Policy Updates

This Privacy Policy may be updated in response to changes in law, technology, or our services. When changes occur, we will:

• We will update the "Last Updated" date at the top of the page.
• We'll notify you at your registered email address about any significant changes.
• We will display a pop-up notification when you log in to the platform.

Continued use of 199bet following any changes will be considered acceptance of the updated policy.

Section 11 — Contact & Complaints

If you have any questions, concerns, or complaints about this Privacy Policy, please reach out to us through the following:

We take every privacy-related request seriously and do our best to resolve it as quickly as possible.